Delete your account

How to do it

This page concerns the banyane.com website and the Banyane app for iPhone and Android.

• In the app: Account tab → Settings → Delete my account, then confirm.
• On the website: sign in → account menu → Settings → Delete my account, then confirm.
• Professionals: in the same place, you can delete only your showcase. Your account stays, with your requests and favourites.

What happens

Your account is deactivated straight away: you are signed out everywhere, and your showcase and requests are no longer visible. It is permanently erased 30 days later; an email gives you the date. Until then, simply sign in again to reactivate it as it was.

A showcase deleted on its own is removed straight away and stays restorable for 30 days from your account, then it is erased.

Data erased

• The account: first name, last name, email address, mobile, wilaya, password, language and preferences.
• Linked Google or Apple sign-ins; the permission given to Banyane at Apple is revoked.
• The showcase and its content: texts, contact details, photos, logo, verification documents.
• Your requests not yet anonymised, with their photos and the answers received.
• Your favourites, notifications, sessions and connected devices.

Data kept

• Requests already anonymised: they are no longer linked to you.
• Statistics totals, which cannot identify you.

You can also remove Banyane's access from your Google or Apple account settings.

Professionals who paid for a plan

Invoices, payments and accepted receipts are kept for 10 years, as accounting law requires, even after the account is deleted. Remaining credits are lost when the showcase is erased.